Bridgwater couple thank Mercury

George Slade and his wife Jill had a hole in their ceiling over Christmas

George Slade and his wife Jill had a hole in their ceiling over Christmas

First published in News by

A COUPLE in their 80s have thanked the Mercury for helping them to get a hole in their ceiling fixed.

George Slade of Bridgwater had solar panels fitted on the roof of his two-bedroom bungalow but during the installation the roof was damaged causing a hole in the lounge ceiling.

Mr Slade reported the damage on November 6 to Anesco, the company contracted to repair the damage.

But after waiting six weeks and getting nowhere with his phone calls, Mr Slade came to the Mercury offices with his story.

The hole was in their lounge ceiling so Mr Slade and his wife, Jill, were unable to put up their Christmas tree.

At the time George said: “I keep having to go up into the roof space when it rains to empty buckets of water and bring them down again. It spoiled our Christmas.”

Mr Slade got in touch with us on December 12 and after our calls to the company, Anesco contacted the Slades later that day saying the repairs would be done on January 6.

He said: “When I got the call I said to my wife 'I bet the Bridgwater Mercury got in touch with them'.”

“If the Mercury hadn't contacted them I don't think we would have had the repairs done when we did.”

Comments (1)

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11:40am Sat 11 Jan 14

Blue Owl says...

It's quite disgusting that this Couple were left this length of time, for the damage caused by installers of the Solar Panels, regardless of circumstances the job should have been completed within 2 weeks of the damage occurring.
All Contractors, or installers have to have liability insurance. The couple, should have contacted their own insurers to speed the process, when the delays first occurred, as their own insurers, would authorised another builder to do the repairs on their behalf..........
I'm pleased that now the job is finished, and I hope the Firm of Installers, pay for a nice weekend break somewhere for George and his Wife, not a thoughtless bunch of flowers. The inconvenience to them is worth £500.00 as compensation .
Put it in writing to them George.......
It's quite disgusting that this Couple were left this length of time, for the damage caused by installers of the Solar Panels, regardless of circumstances the job should have been completed within 2 weeks of the damage occurring. All Contractors, or installers have to have liability insurance. The couple, should have contacted their own insurers to speed the process, when the delays first occurred, as their own insurers, would authorised another builder to do the repairs on their behalf.......... I'm pleased that now the job is finished, and I hope the Firm of Installers, pay for a nice weekend break somewhere for George and his Wife, not a thoughtless bunch of flowers. The inconvenience to them is worth £500.00 as compensation . Put it in writing to them George....... Blue Owl
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