EMILY Ketchen and Bill Cosgrove from Webbers Estate Agents in Taunton, Somerset have been assessed as their company’s Relocation Agent Specialist. The 2017 assessment was awarded by Relocation Agent Network following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Taunton Deane area.

The Importance of service accreditation

Emily Ketchen and Bill Cosgrove first qualified as Relocation Agent Specialists in March 2017 by completing Relocation Agent Network’s comprehensive online training programme, The Importance of Service. A national network of leading estate agents, Webbers Estate Agents is a member, Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begin with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

Webbers managing director, Malcolm Prescott said, “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way. We’re so proud that Emily Ketchen and Bill Cosgrove’s performance has been assessed this year and it’s a great example of the continual development we invest in here at Webbers Estate Agents.”

Relocating with Webbers Estate Agents

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to the Taunton Deane area Webbers Estate Agents guide their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and, of course, finding the right property for them. As Relocation Agent Specialists Emily Ketchen and Bill Cosgrove will ensure that this process is made even smoother.

Relocation Agent Network’s managing director, Richard Tucker said, “To be recognised for their performance this year as Relocation Agent Specialists is a great achievement. Well done to Emily Ketchen and Bill Cosgrove. Selected by us to represent the Network in Taunton Deane area, Webbers has proved itself to be the area’s local expert. So with the addition of in-house Relocation Agent Specialists, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”